Terms of Service

BrandVisibility.ai is an AI brand visibility and Generative Engine Optimization (GEO) platform that helps businesses monitor and improve their brand presence across AI-powered search and conversation platforms. The Service includes, without limitation:

• AI brand mention and rankings tracking across platforms such as ChatGPT, Google Gemini, and Claude
• Reference and citation intelligence — identifying which content earns citations from AI systems
• Competitor tracking and visibility benchmarking
• Content gap analysis comparing your coverage to competitors
• AI-optimized content recommendations and full article generation
• Keyword research and AI search volume insights

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice where practicable.

To access the Service, you must create an account using a valid email address and maintain accurate, current, and complete account information. You must be at least 18 years of age to use the Service.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@brandvisibility.ai if you suspect any unauthorised access to or use of your account.

You may not share your account credentials with others or allow multiple users to access the Service through a single account unless expressly permitted by your plan.

The Service operates on a consumption-based credit model. Credits are used each time the system processes a tracked query. Key billing terms include:

• Credits cost $0.01 each. A minimum purchase of 1,000 credits ($10.00) applies.
• When your credit balance falls below 100 credits, an automatic top-up of 1,000 credits ($10.00) will be charged to your saved payment method.
• All payments are processed securely via Stripe. By providing payment information, you authorize Brand Visibility to charge the applicable amounts to your payment method.
• Credits are non-refundable and have no cash value. Unused credits expire 12 months after purchase if your account is inactive.
• All prices are displayed in US dollars and are exclusive of any applicable taxes. You are responsible for any taxes imposed on your use of the Service.

We reserve the right to change our pricing at any time. Where a price change affects your auto-recharge rate, we will provide at least 14 days' notice via email before the change takes effect. Continued use of the Service after notice constitutes acceptance of the updated pricing.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any unlawful, fraudulent, or harmful purpose
• Attempt to gain unauthorised access to any part of the Service or its underlying systems
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Scrape, crawl, or systematically extract data from the Service without our prior written consent
• Resell, sublicense, or otherwise commercialize access to the Service without our written authorization
• Upload or transmit any content that is defamatory, obscene, infringing, or otherwise objectionable
• Interfere with or disrupt the integrity or performance of the Service or third-party data contained therein
• Use automated tools to artificially inflate usage metrics or manipulate query results

We reserve the right to suspend or terminate your access immediately if we reasonably believe you have violated this section.

All intellectual property rights in the Service — including but not limited to the platform design, software, algorithms, trademarks, logos, and documentation — are owned by or licensed to Brand Visibility. Nothing in these Terms grants you any right, title, or interest in our intellectual property.

You retain full ownership of any data, content, or information you submit to the Service ("User Content"). By submitting User Content, you grant Brand Visibility a limited, non-exclusive, royalty-free license to use, store, and process that content solely to provide and improve the Service.

Any content generated by the Service at your direction (such as articles or content briefs) is provided for your use. You are responsible for reviewing AI-generated content for accuracy, compliance, and suitability before publishing or relying on it.

The Service integrates with third-party platforms and data sources, including AI platforms (ChatGPT, Google Gemini, Claude) and payment processors (Stripe). Your use of any third-party service is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.

We do not warrant that: (a) the Service will be uninterrupted or error-free; (b) defects will be corrected; (c) the Service or servers are free of viruses or harmful components; or (d) data or results obtained through the Service will be complete, accurate, or reliable. AI platform behaviors and availability are outside our control and may change without notice.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BRAND VISIBILITY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100.

You agree to defend, indemnify, and hold harmless Brand Visibility and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your User Content; or (d) your violation of any third-party rights.

You may stop using the Service and close your account at any time by contacting us at support@brandvisibility.ai. Unused credits are non-refundable upon account closure.

We may suspend or terminate your account immediately and without prior notice if you breach these Terms, engage in fraudulent activity, or if required to do so by law. Upon termination, your right to access the Service ceases immediately. Sections 5, 7, 8, 9, 11, and 12 of these Terms survive termination.

We may update these Terms from time to time. When we make material changes, we will notify you via email or a prominent notice on the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of those changes.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved by binding arbitration in Texas in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights.

• These Terms constitute the entire agreement between you and Brand Visibility regarding the Service and supersede all prior agreements.
• If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
• Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
• You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights without restriction.

If you have questions about these Terms, please contact us at: