Privacy Policy

Information you provide directly:

• Account information: name, email address, and password when you register
• Payment information: billing details processed securely by Stripe (we do not store full card numbers)
• Communications: messages or emails you send to our support team
• Brand and query data: the brand names, keywords, competitors, and domains you configure in the Service

Information collected automatically:

• Usage data: pages visited, features used, query history, and in-app interactions
• Log data: IP address, browser type, operating system, referring URLs, and timestamps
• Device information: device type, screen resolution, and language settings
• Cookies and similar tracking technologies (see Section 4)

We use the information we collect to:

• Create and manage your account, and verify your identity
• Process payments and manage your credit balance
• Run your tracked queries and deliver results, reports, and content recommendations
• Send transactional emails (account confirmations, billing receipts, low-credit alerts)
• Send product updates, feature announcements, and educational content — you may opt out at any time
• Diagnose and fix technical issues and improve platform performance
• Detect and prevent fraud, abuse, and unauthorised access
• Comply with legal obligations

We do not sell your personal information. We share your information only in the following circumstances:

• Service providers: We share information with trusted third-party vendors who help us operate the Service, including Stripe (payment processing), Supabase (database and authentication), and Google (analytics via Google Tag Manager). These providers are contractually bound to protect your data and use it only to provide services to us.
• AI platforms: To deliver query results, your tracked queries are submitted to third-party AI platforms (e.g., OpenAI, Google, Anthropic). These submissions do not include personally identifiable information beyond the query text itself.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Brand Visibility, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on the Service before your information is transferred.
• With your consent: We may share information for any other purpose with your explicit consent.

We use cookies and similar technologies to operate and improve the Service. The types of cookies we use include:

• Essential cookies: Required for the Service to function, such as maintaining your login session
• Analytics cookies: Used to understand how users interact with the Service (via Google Tag Manager and associated analytics tools)
• Preference cookies: Used to remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may prevent the Service from functioning correctly. We honor Do Not Track signals where technically feasible.

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS/HTTPS
• Encryption of sensitive data at rest
• Access controls limiting data access to authorized personnel
• Regular security assessments and monitoring

No method of transmission over the internet or electronic storage is 100% secure. While we take commercially reasonable steps to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your rights and freedoms, we will notify you as required by applicable law.

We retain your personal information for as long as your account is active and for a reasonable period thereafter to fulfill the purposes described in this policy, resolve disputes, and comply with legal obligations. Specifically:

• Account data is retained for the duration of your account and for up to 3 years after account closure
• Query and tracking data is retained for up to 2 years to support historical reporting
• Payment records are retained as required by applicable financial and tax regulations (typically 7 years)
• Communications with our support team are retained for up to 3 years

You may request deletion of your personal information at any time (see Section 7). Some information may be retained longer where required by law or for legitimate business purposes.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a machine-readable copy of your personal data
• Objection or restriction: Object to or request restriction of processing of your personal information
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us

California residents (CCPA): You have the right to know what personal information we collect and disclose, the right to delete your personal information, and the right to opt out of the sale of your personal information (we do not sell personal information). We will not discriminate against you for exercising these rights.

EEA/UK residents (GDPR): Our lawful basis for processing your personal information is performance of a contract (to provide the Service), legitimate interests (improving the Service and preventing fraud), and your consent where applicable. You have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at support@brandvisibility.ai. We will respond within 30 days.

Brand Visibility is based in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws, including the use of Standard Contractual Clauses where required.

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected such information, please contact us at support@brandvisibility.ai.

The Service may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or a prominent notice on the Service at least 14 days before the changes take effect. The updated policy will be effective as of the date indicated at the top of this page.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: